RETURN POLICY
At FASHION ESSENCE, LLC, we strive to provide high quality products and exceptional service to our customers. If for any reason you are not completely satisfied with your purchase, we are here to help you with our easy and hassle-free returns process.
Return Conditions:
Product in original condition: Products must be returned in their original condition, unused and undamaged. Products that show signs of use or damage will not be eligible for return.
Return period: Customers have a period of 30 days from the date of receipt to initiate a return request.
Product Eligibility: Some products may be excluded from our return policy for hygiene or safety reasons. Please see the product description or contact us for more information on return eligibility for a specific product.
Return Process:
Contacting Customer Service: To initiate a return, please contact us at info@fashionessns.com or https://www.fashionessns.com/registration-form and provide the following information:
Order number.
Details of the product to be returned.
Reason for return.
Return Approval: We will review your return request and provide you with additional instructions for returning the product, including the return address and any necessary documentation.
Return Shipping: Customers are responsible for return shipping costs unless the return is the result of our error or a defective product. We recommend using a tracked shipping service to ensure safe delivery of your return.
Return Processing: Once we receive and verify the returned product, we will process the refund within 5 business days using the same original payment method used for the purchase.
Exceptions:
Custom Products: Personalized or custom-made products may be subject to return restrictions. Please check with us for more details before making your purchase.
Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange a replacement or refund.
Contact:
If you have any questions about our returns policy or need help with an existing return, please feel free to contact us via email: d@ctpnutricosmetic.com.